I'm not a big believer in titles.  Let me rephrase that, I really don't like titles.  During my career I've worked with my fair share of important sounding people who added little value to the bottom line.  Conversely, I've worked with many people who add all the value to a…

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The other day I was talking with a customer over the phone on a pretty standard (at least for Lighthouse Conferencing) customer service follow up call.  I was calling to make sure the new customer was 100% satisfied with our services which is a standard practice at Lighthouse.  I never…

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The tax credit of $5000 announced by President Obama for each “net” new hire in 2010 promises to help SMBs expand with new employees. (The term “net employees” refers to additions to an SMB staff, not employees hired to replace employees that left the company). While the tax credit helps…

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