The same way a snowball starts out small and gets bigger and bigger as it rolls down the hill, that’s how Lighthouse Conferencing has grown a significant client base in the legal industry. It started with a few brave legal firms who took a chance on an unknown conferencing company in 2009 and it has snowballed into some of the most well known firms throughout the U.S. trusting Lighthouse as their communications partner of choice. Our customized invoicing and billing coupled with state of the art meeting tools and industry leading support and service shines a bright light on the value our legal clients receive with Lighthouse Conferencing. In this blog we’re going to take a closer look at the awesome ways we, at Lighthouse, have separated ourselves from the competition and why legal firms are flocking our way.
Custom Invoicing & Billing
This is our “special sauce”. This is what “gets people in the seats”. Say it however you’d like…the fact is this is the main differentiator that keeps Lighthouse at the top, and everyone else a step below.
Our industry leading billing interface was designed specifically to make it easier for law firms to track and allocate costs. This custom billing solution allows for the capture of client and matter numbers, so when the monthly Lighthouse invoice is received, it’s super easy to allocate the conferencing costs associated with each case to the appropriate matter number. Also, once this information has been captured, meeting hosts are able to access a range of management information reports relating to usage and costs. For example, typical levels of cost and usage information that many of our host users download include:
- By department
- By attorney
- By client
- By matter number
Because of this readily available management information, the departments that are involved in the recovery of costs are able to be more productive and efficient with their time. Additionally, as a result of improving and expediting the processes associated with allocating costs, these law firms are able to get a clearer picture of client costs incurred at any given time and associated profitability.
An emergency client conference call while you’re on the 10th green. A face-to-face web conference with a client that just can’t wait while you’re at 40,000 feet. An important deposition that needs to be streamed to colleagues around the world simultaneously. The list goes on and on, but the fact is….we have you covered! We’ve seen it all, and better yet, we’ve done it all. Lighthouse gives you the meeting tools to handle your most important meetings, deliver your urgent message, or connect with your colleagues anytime, anywhere.
In addition, our conferencing solutions are safe and secure. With all the security breaches and hacks we are seeing these days in the digital space, it’s never been more important to lock down your high profile meetings. Our reservationless and operator assisted audio platforms have security measures in place to ensure your meeting is attended by only the people that should be there. Other features like Roll Call or Name Announce allow you to know who’s on your call in addition to seeing a live view of participants on your computer screen using our web portal.
Unmatched Service & Support
Don’t let this be an afterthought! Too many times we’ve seen new prospective clients reach out to us in a panic because they need a new conferencing partner after “things went bad” with their current provider. What if an important call just drops….what do you do? Does your current provider have a plan in place so your call can go on? Have they provided you with a back up user account you can turn to in case of a carrier outage? Do they have on-demand support from a live agent if you press *0 in your meeting? Chances are you cannot answer “yep” to all of those questions. With Lighthouse Conferencing you can. We’ve prepared for the worst case scenario so in the event that disaster strikes…we have you covered!
We really hope you’ve found this helpful because that’s our passion….we get out of bed everyday to help people. It gives us the warm and fuzzies….seriously. We’re not like any other conferencing company out there and we’re willing to prove it! If anything from this blog post resonates with you and you want to learn more….hit us up! We’d love to learn more about your organization, your needs, your goals, your favorite 80’s movie…all of it!
To hear more about how we can help your law firm with simple, custom invoicing
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