In today’s economy, many corporations are asking you to do more with less. On top of your busy workload, you are responsible for sourcing and managing your company’s conferencing and collaboration services across multiple locations; some may even be global. With fewer resources to pull from and the need to cut costs from upper management, the challenge is finding the right mix of collaborative services to use that will cover all your needs.
Who do you trust?
Carriers drive you crazy, their billing is a mess, and good luck getting someone on the phone to fix any problem. There are conferencing specialists, but they can come across as aggressive sales guys who are going to ditch your account for the next hot prospect the second the ink dries on the contract.
Finding a web conferencing service you can trust and that can meet all of your needs would be the ideal solution. We’re not talking about a cookie cutter service that tells you what you need, but one that will let you know what you don’t need and create a service that is unique to your company. Here’s the good news: yes, it is possible to get everything you want out of one company.
Create a plan and take charge
The procurement of your conferencing and collaboration services has probably been decentralized in the past, right? Each location was able to buy and manage its own services. Seemed like a good idea at the time, but times have changed. Today, you need everyone to follow corporate policy and a quick review of those invoices lets you know you’re not getting the best pricing across the board. Managing multiple contracts and vendors is challenging and can end up messy. No one knows who to go to for support, and none of your suppliers understand your business goals, key players, or policies. You need a plan!
Make the plan work for you
Perform an audit and find out what your company needs are for each department and what the company needs as a whole. Only then can you come up with the right plan that allows you to find the package you really need.
If you don’t have time or the expertise to assess your company’s collaboration services, then our team of audio and video conferencing specialists is here to help to take the pain out of this project; we can assist you in performing the audit and steer you in the right direction.
For additional information on this topic, I invite you to join me in a complimentary 45-minute online webinar on Tuesday, April 16th at 11:00 am PT as I’ll present a practical and cutting edge analysis of online collaboration best practices. We’ll explore a case study with Gates Corporation and dive into its success, challenges, and return on investment from using collaborative services. You’ll walk away with a ton of practical tips on how to make the plan work for you.
Registration is free and available at: http://lighthouse.adobeconnect.com/three-tips-collaboration/event/registration.html
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