The other day I was scanning my twitter feed and read this post: “Skype – why do you suck? I’m happy to pay real $ for a premium service that doesn’t drop/freeze/pissmeoff… (sorry, had to vent)“ A brief background on the company this person works for/with – they are a premier investment firm in the [...]

Collaboration · free conferencing · skype · VoIP

Okay, I’ll admit it.  I’m a chronic multi-tasker.  The problem is that I am probably the world’s worst multi-tasker.  Instead of getting multiple things done well or even adequately, I end up doing all tasks poorly.  If you’ve ever been on an audio or web conference with me and heard me lose my thought mid-sentence, [...]

Audio Conferencing · Collaboration · remote meetings · tips · tricks · Video Conferencing · Web Conferencing

Since I have all our services at my disposal, I often get asked, given all the options, what do I use.  Now, this is a little bit like asking a waiter at a restaurant “what do you like?”. You have no idea if the waiter is a vegetarian, doesn’t like cilantro, or has a similar like/dislike palate [...]

Audio Conferencing · international conferencing · Lighthouse Conferencing · Video Conferencing · Web Conferencing

The thing I love about the collaboration business or any business for that matter is that on any given day (usually most of them) I learn something new. I get really energized learning new things about collaboration and new ways to use our services.  Our customers are the best customers out there and given an [...]

audio · CIO · Collaboration · conferencing · confernecing · manufacturing

It’s been a while since my last blog entry.  My sincere apologies on that front.  The entire Lighthouse Conferencing team has been extremely busy providing industry leading service to our customers as well as working on several new feature and service enhancements (stay tuned, there’s some very exciting releases on the horizon). One of the [...]

Audio Conferencing · CFO · Chief Financial Officer · Collaboration · conferencing

In today’s world, many businesses are short on staff and tight on money. Businesses are being forced to answer questions like, “Who is going to give a presentation in New York and Seattle in the same day?” And, “Do we have the budget for airfare and a hotel stay in Los Angeles?” Conferencing picks up [...]

home office · home worker · telecommute · travel · virutal meetings

I would have to say the number one objection I hear from new users of web and video conferencing is: “This is nice technology but I do my best work in person, face-to-face.” or  ”This just isn’t the same as an in person meeting.”  I’d have to agree.  There really is nothing quite like the [...]

No tags

One of the most over-used cliches in the conferencing/collaboration world is “we’re technology agnostic….”.  I cringe whenever I hear our competition or one of our own meeting consultants use this phrase.  When someone says “We’re technology agnostic!”, what they are really saying is “hey look, we carry seven different web/audio/video (insert service type here) products and we [...]

audio · Collaboration · conferencing · technology · Web Conferencing

I’m not a big believer in titles.  Let me rephrase that, I really don’t like titles.  During my career I’ve worked with my fair share of important sounding people who added little value to the bottom line.  Conversely, I’ve worked with many people who add all the value to a company yet have very common [...]

audioconferencing · chief meeting officer · conferencing · customer service

The other day I was talking with a customer over the phone on a pretty standard (at least for Lighthouse Conferencing) customer service follow up call.  I was calling to make sure the new customer was 100% satisfied with our services which is a standard practice at Lighthouse.  I never know what kind of responses [...]

Audio Conferencing · conferencing · invoicing · online bill pay